Privacy Policy

How ZonkeTech (Pty) Ltd Handles Private Data

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the ZonkeTech (Pty) Ltd and Twisted Light. (“ZonkeTech (Pty) Ltd Software”) websites. On some pages, you can order products, make requests, participate in our online community, and register to receive materials. The types of personal information collected at these pages may include:
Name
Address
Email address
IP address
Phone number
Company Name
Title
Payment Information
Technical diagnostic details around support requests
ZonkeTech (Pty) Ltd may also collect data from your licensed software or subscriptions when errors are reported. The data is only used to troubleshoot and correct the reported problem; all error and transaction logs are purged every 45 days.

The Way We Use Information:
We use the information you provide about yourself / others when placing an order only to facilitate the sales process. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use the information you provide about yourself / others when opening a support request only to facilitate the support process. We do not share this information with third parties except to the extent necessary to facilitate the support process. Twisted Light or ZonkeTech (Pty) Ltd will never share your information with third parties for the support process without your consent. The information that may share will be limited to relevant information only, including technical diagnostic details.
We use non-identifying and aggregate information to better design our website, but we do not disclose anything that could be used to identify visitors to our site or applications.
ZonkeTech (Pty) Ltd does utilize third party tools to track visitor activities on our website. These tools utilize cookies to provide ZonkeTech (Pty) Ltd with information about your name, IP address, company name, and related geographical information construed from your IP address. ZonkeTech (Pty) Ltd does not submit your information to these services so any information you provide to Twisted Light remains with ZonkeTech (Pty) Ltd. ZonkeTech (Pty) Ltd is the sole controller of your personal data gathered by our own first party cookies. ZonkeTech (Pty) Ltd uses all gathered information to tailor the website experience to the user, advertise our product, and to facilitate the sales process.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. To limit the use and disclosure of your personal information, you may opt-out by submitting a request to info@zonkeTech.co.za
ZonkeTech (Pty) Ltd may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

3. Ownership.
a. The Site, Services and Materials, and their selection and arrangement, are protected by copyright, trademark, trade dress, patent, trade secret, unfair competition, and other intellectual and proprietary rights (the “Intellectual Property Rights”). Except as expressly provided in the Terms, Twisted Light and its suppliers do not grant any express or implied rights to use the Site, Services and Materials.
b. The trademarks, logos and service marks displayed on the Site (the “Marks”) are the property of Twisted Light or third parties. You are not permitted to use the Marks without the prior consent of Twisted Light or the third party that may own the Marks. Twisted Light and the Twisted Light logo are trademarks of ZonkeTech (Pty) Ltd.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information
ZonkeTech (Pty) Ltd acknowledges that individuals have the right to access the personal information that we maintain about them. You may email ZonkeTech (Pty) Ltd at info@zonkeTech.co.za to request all your personally identifiable information that we collect online. You may correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To update your email preferences, or to opt-out of all marketing communications, you may email info@zonkeTech.co.za
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please use the contact information below.
ZonkeTech (Pty) Ltd Peter Chase
The Square
250 Umhlanga Rocks Dr
Umhlanga
4051
Email: info@zonketech.co.za

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